QUIET LOGIC GAMES SUPPORT

Support for the games we make

Find official guidance for our games and reach the company through its dedicated support channel.

AVAILABLE GAME SUPPORT

Support for every Quiet Logic Games title

General guidance for launch, play, saves, accounts, purchases, and privacy. Features and exact steps may vary by game and platform.

OFFICIAL EMAILsupport@quietlogicgames.com

GAME SUPPORT GUIDANCE

Start with the next clear step

Launch

If one of our games does not open normally, force-close it once, reopen it, and restart the device if needed. Keep the game installed while troubleshooting so locally stored progress remains available.

Gameplay

If something behaves unexpectedly, record the game title, the relevant screen, mode, level, or chapter, the last action, and what you expected to happen. Avoid resetting or deleting data while the issue is being investigated.

Local data and offline play

Offline availability and local storage vary by game. If progress may be stored on the device, do not uninstall the game or clear its data until you confirm that an available backup or synchronization has completed.

Online saves and sync

If a game offers cloud save or synchronization, connect to a stable network, use the relevant control in the game, and wait for it to finish. Control names vary by title and platform. Do not reset or delete data while troubleshooting.

Account recovery

When a game offers account recovery, use the same platform account originally linked. Quiet Logic Games support never asks for passwords, sign-in codes, access tokens, or private keys.

Connectivity

Network requirements vary by game. Features such as cloud save, account recovery, purchases, consent updates, advertising, online play, or support links may require connectivity. Retry them after the connection is stable.

Advertising and privacy choices

In games that include advertising, formats, placement, and privacy choices may vary by title, platform, region, and consent status. Use the privacy controls shown in the game or by the platform when available.

Purchases and billing

When a game offers optional purchases, the platform store handles payment. The store identifies whether a product is consumable, non-consumable, or recurring and shows its price and terms before confirmation. If the store shows a completed purchase but the item is missing, do not buy it again: reopen the game and contact support with the game title, product name, approximate time, app version, and purchase status.

Restore purchases

Use the same store account used for the original purchase and the game’s Restore Purchases option when available. Eligible non-consumable purchases can generally be restored; previously delivered consumables are generally not restored or delivered again. Subscription entitlements, if offered, follow the store’s terms. Contact support before purchasing an unresolved item again.

REPORT A PROBLEM

Good detail shortens the path

Email a concise description to support and include the following safe details.

Support emailsupport@quietlogicgames.com

Game title: The name of the game you need help with
Device and OS: Device model and iOS or Android version
App version: The version and build shown in TestFlight or the store
Where it happened: The screen, mode, level, or chapter where the issue occurred, as applicable to the game
Purchase issue: Store name, product name, approximate time, and purchase status. Support will request any additional identifier only if needed. Never send card details, a password, a verification code, a raw receipt, or a signed transaction
Reproduction steps: What you did in order, including network, account, or sync status when relevant
Safe screenshot: Never send passwords, sign-in codes, access tokens, or private keys