01
Launch
If Arrowlume does not open normally, force-close it once, reopen it, and restart the iPhone if needed. Keep the app installed so its local profile remains available.
QUIET LOGIC GAMES SUPPORT
Support for the games we make.
Choose a current title to find official product guidance and the studio’s single contact channel.
CURRENTLY SUPPORTED TITLE
Arrowlume: Path Puzzle
Guidance for progress, cloud save, account recovery, purchases, offline play, and advertising privacy choices.
OFFICIAL EMAILsupport@quietlogicgames.com
ARROWLUME HELP
Start with the next clear step.
02
Gameplay
If a level behaves unexpectedly, note the level number and the last move, then return through the in-game Home action. Avoid Reset, Skip, or data deletion while investigating.
03
Offline save
Gameplay and the active local run work offline. After a move, leave through the in-game Home action or force-close only for recovery testing; reconnect before requesting cloud sync.
04
Cloud sync
Keep the app installed, reconnect, and use Settings → Sync Now. Wait for Cloud Save to return to Active, and do not reset or delete data while investigating missing progress.
05
Apple account recovery
Use the same platform account originally linked. Arrowlume support never asks for passwords, sign-in codes, access tokens, or private keys.
06
Connectivity
Core play remains available without a network. Apple recovery, Cloud Save, purchases, consent updates, ads, and support links require connectivity; retry them only after the connection is stable.
07
Advertising and privacy choices
Banner ads appear only on selected non-gameplay screens. Interstitials may appear at natural breaks. Where required, Settings includes Ad Privacy Choices powered by Google UMP.
08
Purchases and billing
Optional iOS purchases use StoreKit, and Apple processes every payment; Arrowlume does not receive your payment-card details. There are no subscriptions or recurring charges. Remove Ads is permanent. Hint Card packs are consumable and require a supported recovery identity linked inside Arrowlume before purchase—Sign in with Apple on iOS—so the protected balance can be verified and synchronized. This game link is separate from the App Store Apple Account used for payment. If Apple shows a completed purchase but the item is missing, do not buy it again: reopen the app and contact support with the product name, approximate time, app version, and Apple transaction or order identifier.
09
Restore purchases
Use the same App Store Apple Account used for the original purchase, connect to a stable network, reopen Arrowlume, then choose Shop → Restore Purchases once. Restore Purchases restores the permanent Remove Ads entitlement; it does not recreate or redeliver consumable Hint Card packs that were already delivered. For an unresolved completed purchase, contact support before purchasing again.
REPORT A PROBLEM
Good detail shortens the path.
Email a concise description to support and include the following safe details.
Support emailsupport@quietlogicgames.com
- Device and OS
- Device model and iOS or Android version
- App version
- The version and build shown in TestFlight or the store
- Level
- The level number and the move immediately before the issue
- Purchase issue
- Product name, approximate time, Apple status, and transaction or order identifier when available. Never send card details, an Apple Account password, a verification code, a raw receipt, or a signed transaction
- Reproduction steps
- What you did in order, including Airplane Mode or Sync Now when relevant
- Safe screenshot
- Never send passwords, sign-in codes, access tokens, or private keys