ACCOUNT & DATA DELETION
Arrowlume local progress and cloud data are separate. Choose exactly what you want to remove.
The Cloud Account flow deletes the synced player profile and game-specific account after any required recent authentication. The app handles revocation or unlinking of Apple or Google app access where platform APIs support it, but it does not delete the general Apple or Google account. Choosing local deletion removes progress, currency, settings, and statistics from the device.
Reset Game Progress deletes local data after confirmation but does not delete cloud data. Uninstalling or clearing app data can remove the local copy without deleting the cloud account.
If you cannot open the app, email the address below with the platform, app version, and a description. Never send passwords, sign-in codes, access tokens, or private keys. Reasonable verification may be required before acting on an account-related request.
Deleting an Arrowlume account or local data does not erase App Store purchase history, cancel a purchase, or request a refund. Apple processes billing and retains its records under its policies and legal requirements; Quiet Logic Games does not receive payment-card details. The account flow deletes the cloud Hint Card wallet, random app-account UUID, grant ledger, and consumption counters associated with the account. A separate replay-prevention record remains, limited to product ID, transaction ID, and processing time, with no cloud-account user ID, app-account UUID, signed transaction, receipt, or payment data.
The permanent Remove Ads entitlement can later be recovered from the same Apple Account through Restore Purchases. Restoration does not redeliver consumable Hint Card packs that were previously delivered, and deleting local or cloud data may remove a consumable balance that is not preserved in an available save.